Archive for April 23rd, 2018

I spend much of my time these days doing long-term strategic research and planning. Part of that time is spent identifying areas where technology training is warranted. The ways and means I use to create and present training materials have been developed through years of trial and error. In the midst of one particular line of research into a non-training-related area, I found Building an Innovative Learning Organization by Russell Sarder.

The book is relatively short, about 220 pages, but in many ways, you really don’t need more than that to cover the concepts of training. While it’s true that it would take far more to cover all aspect of training, from organization by-in, to facilities, to choice of materials, to length of courses, etc., those are details. And the details are as pointless as ornaments without a tree if you don’t have the fundamentals in place. That’s where this book shines.

Yes, there are all the requisite elements of a business-oriented book (voices from industry, outcomes of research, anecdotes, and the like). Not to mention the mound of acronyms tossed in for good measure. But, I expect those. This book asserts that learning should be a systemic attribute of any thriving company. As such, learning must be part of the culture of the company for it to be successful. You cannot slap training on the side and expect that you will have any serious ROI to the company. It would be like thinking that buying Girl Scout cookies or Boy Scout popcorn has a substantive impact on the members of either organization. Yes, it does provide financial support for programs, but it’s not “the program.”

Training needs leaders, resources, people interested in learning, and a purpose (lest we forget why we do training in the first place).

Training has a structure and that structure is not one-size-fits-all. People have varying modalities of learning. Even the best material won’t work well for everyone. This is were that whole (materials, time, place, etc.) details thing comes into play. But, again the focus of the book is to lay out the challenges and considerations, not specifics.

Finally, you need to see that training produces results. This can be fiendishly difficult to measure, so it’s vitally important to set expectations before doing the training. Being happy is not considered a valid measure of ROI for the company.

As mentioned earlier, the book is replete with references and for those who create training material or even those who want to create an environment within their company where can be effective. It is a good starting point. For those who have been involved in training for some time, the book can serve as a reference that can be used to educate management in the scope, cost and investment (they’re different) necessary to create a learning environment that will have long-term benefits.

Overall, a decent read. I found the interviews with CLOs (chief learning officers) incisive. As with all organization-level things, there are no easy answers. And you do get what you pay for. You’ll dispatch this book in a few hours and then find yourself going back over it later.


Read Full Post »

%d bloggers like this: